KeepScreenOn — Support

Last updated: 29 Aug 2025

How we can help

Welcome! This is the official support page for KeepScreenOn. You can contact us directly, check quick fixes, or request a feature.

Use the form (opens your mail app), or email us directly at contact@newcontinent-team.com.

Keep-awake not working: Ensure the app has the necessary permissions and that Low Power Mode is off.
Restore purchases: In the app, go to Settings → Purchases → Restore.
Crashes or frozen UI: Force-quit the app and reopen. Ensure you’re on the latest version from the App Store.
iCloud sync: Confirm you’re logged in to the same Apple ID on all devices.

Does KeepScreenOn collect personal data?

No. The app does not collect personal data or serve ads. See our Privacy Policy for details.

How do I request data deletion?

Email contact@newcontinent-team.com with the subject “Data Deletion Request”.

How do I report a bug?

Use the contact form above and include your device model, iOS version, app version, and steps to reproduce.

Can I use the app offline?

Core functionality works offline after initial setup. Some features may require connectivity for updates.